Urgent Refund Request and Clarification on Vehicle Debit Mandate

Dear MFC Team,

I am writing to formally request assistance regarding a billing issue that has resulted in me being charged for two vehicles within the same month.

By the time the premium for the Creta was debited from my account, I was already driving the i10. It is therefore unreasonable to expect me to pay for both vehicles in one month. I will not be accepting the new debit mandate until this matter is resolved, as it is not fair for me to carry the cost of two installments simultaneously.

I have financed all my vehicles through MFC and have consistently honored my repayments—never missing a month. While some payments may have been delayed, I have always ensured they were made. I believe this track record reflects my commitment and reliability as a client.

I kindly request that the difference in the i10 installment be deducted from the Creta payment already made, and that a refund be arranged accordingly. Additionally, my installment date has always been the 15th of the month, and I would appreciate it if this could be reinstated moving forward.

Thank you for your attention to this matter. I look forward to a prompt resolution.