rB
rey B

1 reviews | Active since Apr 2019

26 Aug 2019, 12:28

Unwilling to Provide Information on account and hell bend on repossessing

I would encourage anyone to stay away from MFC. The aim for them is to reposes cars and its as simple as that. I am not the only one here that has complained about this and its the brutal truth unfortunately. I have spoken to Quintin Mellet(Collections) and Esmeralda(Complaints) for 3 weeks now and asking for clarity on how my account has been restructured and how they get to the total arrears that it is according to them. I have not been able to get an answer on this in 3 weeks. I mail and ask them every day with no answer on the questions. Just 1 liners and not to do with my questions. They are hell bend on stalling and repossessing the car. I'm sure they get some sort of a kick back just as others here has suggested as well. Stay away ! It does not matter which way they try and spin this , they either over charged me for 4 months on the arrears or they got the amount of Installments incorrect. They are unwilling to answer me on this for 3 weeks now and got a mail this morning that they want to know where they can pick up the car! Be warned !!! I'm now in a position where I need to obtain Legal assistance myself just to get an answer on how my account was restructure and why I was charged the amounts that I have been charged as according to the Statements it does not add up.

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Replies (2)
rB
rey B's update26 Aug 2019, 13:23
Reviewer Update
Case in point as per this complaint , experiencing the exact same thing

Irregular Accounting Used to Repossess People's Cars by MFC

Divhani M
| 28 Jul 2019, 08:00
Motor Finance Corporation
Motor Finance Corporation's reply28 Aug 2019, 10:17
Official
Dear Rey Blom

We acknowledge receipt of your complaint.

Your complaint has been assigned to a service resolution specialist for perusal.

You will be contacted to have your complaint addressed and resolved.

Kind Regards
Sharyl Naicker
Client Value Management
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