Unreasonably unhelpful

<p>I have a loan from MFC which I have been paying off religiously. The last few</p> <p>months have been tough on me and I wanted a little help by deferring just one months</p> <p>payment. MFC refused saying that the payment was already scheduled and couldn't be stopped.</p> <p>I made the call well before the due date to be taken from my account<br />and due to a public holiday I am now being punished for something that is<br />well out of my control. I made the call on Tuesday the 25th. That's 5 days before the end of the<br />Month. My payments come off on the 1st which is a public holiday so surely it should only</p> <p>come off on the second. That means 7 days. That should be more than adequate time. Besides, how</p> <p>can you know before then if you will have enough money from clients to cover your expenses?</p> <p>I called you as soon as I knew there would not be enough.</p> <p>To date I have been extremely careful in making my payments and all I requested<br />was leniency for just one month while I get things back in order.</p> <p>I am extremely disappointed at being treated this way. If my payment cannot go<br />off because of this, my credit rating suffers and it has been sitting at 941 until<br />now- a very high rating.</p> <p>This is why so many people are in debt these days: because with no help<br />from companies like yourselves, why should people care to stay up to date.</p> <p>I am well aware that the payment could be stopped but you'd rather not have to press a few buttons<br />because it's easier to send a standardized letter to which you can't even reply. </p> <p>I wonder if the FAIS act has anything to say about helping people without destroying<br />their good credit rating?</p>