RS
Reginald S
1 reviews | Active since Dec 2021
28 Dec 2021, 16:30
Unprofessionalism
Just been called by a consultant who was very unprofessional.....lack the soft skills. Everytime I give them my address I'm not required to give the postal code....anywhere. how dare he? I just came from work with baf news and boom......your staff member is rude to me How dare he tells me that "when you wanted finance you knew the postal code", his exact words. I've never felt this small in my life.
Helpful (0)
Replies (3)0
Replies (3)
Motor Finance Corporation's replyOfficial
29 Dec 2021, 09:03Good day Mr Sityata
We acknowledge receipt of your complaint and confirm the same has been allocated to one of our specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
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Motor Finance Corporation's reply29 Dec 2021, 09:03
Official
Good day Mr Sityata
We acknowledge receipt of your complaint and confirm the same has been allocated to one of our specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***
RS
Reginald S's updateReviewer Update
05 Jan 2022, 09:50I was called buy your so called specialist just to inform me that she cannot help me. I've worked in a number of call centers. All of them could trace calls, incoming or outgoing, however, your specialist said your company cannot do that. Well I know she will deny this and ofcourse your cannot trace the call she made to be.
How then can the consumer have confidence in u if you cannot do a simple thing.......trace the call
How then can the consumer have confidence in u if you cannot do a simple thing.......trace the call
RS
Reginald S's update05 Jan 2022, 09:50
Reviewer Update
I was called buy your so called specialist just to inform me that she cannot help me. I've worked in a number of call centers. All of them could trace calls, incoming or outgoing, however, your specialist said your company cannot do that. Well I know she will deny this and ofcourse your cannot trace the call she made to be.
How then can the consumer have confidence in u if you cannot do a simple thing.......trace the call
How then can the consumer have confidence in u if you cannot do a simple thing.......trace the call
Motor Finance Corporation's replyOfficial
05 Jan 2022, 11:40Good day Mr Sityata
We acknowledge receipt of your complaint and confirm the same has been allocated to one of our specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***
Motor Finance Corporation's reply05 Jan 2022, 11:40
Official
Good day Mr Sityata
We acknowledge receipt of your complaint and confirm the same has been allocated to one of our specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***