UNPROFESSIONAL TREATMENT

I was financed by MFC NEDBANK while buying my very first car in December 2021. Nedbank called me and offered me a deal to say that if I opened an account with them then I would qualify for R200 which would be deposited into my account every month provided that my debit order for the car goes off from that account every month and so I took the deal.

On the 1st Feb 2022 I was supposed to deposit money into my NEDBANK account from my other account which is a Capitec account. While creating a new beneficiary in order to be able to to pay the money into my NEDBANK account I made a mistake and paid the amount of money (R5000.00) directly to MFC.

As soon as I realized my mistake I called and requested MFC to deduct the installment amount (R3173.40) from the R5000.00 that I sent and refund me the remainder back to my NEDBANK account.

I received a response on the same day informing me that my request had been sent to their refunds department and that the turnaround time was 7 to 10 working days.

Yesterday when I called them they gave me the runaround transferring me from one consultant to another until I couldn't hold on anymore because I was at work.

After realizing that I was unable to get assistance from MFC I sent another email detailing my request and also including all the previous emails from me to them and vice versa.

This morning an MFC consultant called me to tell me that they received two requests from me, one was for a refund and the other was instructing them to keep the remainder of the money for the next installment towards my car.

I also received an email from them saying that their system does not recognize my ID number.

I know this whole thing was my mistake but now I feel like I'm being treated like a person who doesn't know what they want and right now I desperately NEED that money.

The consultant who called me this morning told me that she would put in my request and that it would take another 7 to 10 days for them to process it.

I am livid because these people think that they are so clever that they can just disregard a request from a client and make their own decision on my behalf.

I know keeping the money there for the next installment makes better sense but I need that money NOW and I feel like I'm being treated like a fool who doesn't know better and just wants money.