Unprofessional Conduct by Gilbert Modiselle (MFC/Nedbank) – Ignored Emails, Pressure Tactics & Poor Customer Engagement

I am extremely disappointed with the way my matter was handled by Gilbert Modiselle (Client Liaison Officer – MFC Asset Retrivals / OCR, Nedbank Ltd). My experience with Mr Modiselle has included: Ignoring detailed written correspondence for several days Making phone calls after I explicitly requested email-only communication Responding with dismissive, one-line messages instead of addressing the questions raised Failing to provide written clarity when requested Using pressure-style communication (including surrender references) instead of engaging constructively Displaying a condescending and unprofessional tone throughout the interaction For someone in a liaison role, this is unacceptable. A liaison officer should facilitate resolution and communication — not ignore emails, disregard communication preferences, or respond dismissively. I have logged formal complaints and am escalating this further due to the lack of professionalism and basic customer care. I request that Nedbank/MFC management contact me directly via email to address this matter properly.