Unprofessional conduct at my workplace

I have an account with Nedbank MFC.

On 18 September 2026 (10;20am), a field agent from MFC came to my workplace in Daveyton while I was on duty invigilating grade 12 exam. He took photos of my vehicle in front of colleagues and learners and left a note at admin about my account.

This was very embarrassing and unprofessional. I believe a workplace, especially a school during exams, is not an appropriate place for debt collection.

I have reported the matter to MFC Customer Services (handled by Resolution Specialist) and to the CFDC. Following CFDC advice, I have now filed formal complaints with the NCR and the National Financial Ombud (Banking Ombudsman).

I am willing to make payment arrangements and I have communicated with them to restructure my account which was declined. I have been paying extra on installment to reduce my areas and they have declined that also. I am not running away from my account, but I request that MFC: 1. Stops visiting my place of work 2. Reviews the conduct of the field agent 3. Contacts me via phone/*** only going forward. 4. Allow me add a consistent amount to reduce my areas.

I hope Nedbank MFC will resolve this professionally.

Account ending in ***.