Unprofessional

I had requested for my d/o to be changed by my banker at Nedbank and it wasn’t done. When you call to collect u don’t have to be rude. Your staff asking me to relax during conversation as if we drink beers together. When I told her I want to speak to someone else instead of transferring me she hung up. I am Already leavin Nedbank and will leave y’all too easily. I am Still the client here. In a country with so much unemployment it’s a shame ppl do not value their jobs a the calls are recorded so I expect u to listen to it before u call me back. Thank u