Unhelpful mfc innovations supervisors

On the 18th of july 2015 i had and accident and my car was written off, i called innovations on the 1s week og august to cancel my policies since i dont have a car anymore , the lady who helped me told me it will b cancelled immediately and some i have to feel in a form of which she sent an email, i filled it in and sent it back to cancellation as part of requirement , to my surprise and of august they went and dr my account with the same policies i cancelled, i called them again am they told me it was not cancelled and i told them that i called and told the lady the car i written off i don't have a car anymore, the guy told me they will listen to the call and call me back and the never called back, on 16.09.2015 they called me inquiring about the dr that they made a mistake about thats when i told the lady ( amanda )what bad service I'm getting from them , she wasnt listening to me , she talked back and i had to repeat myself because of that and i asked to speak the supervisor i was then transferred to Justine Nell explained everything to her and she said she will gather all the info and call me back, she never did, and again i spoke to lebogang customer care , he never called als