UNHAPPY CUSTOMER

I have been in a very bad financial situation for the past 2 months since I am the breadwinner and my mother was seriously ill and has no medical aid to cover the medical expenses. I have a vehicle that is credited by MFC and it's been 2-3years now, I have been trying so hard to patch up to pay the car to be up to date with my instalments and some of my other debts. I made an arrangement by e-mail with one of your consultant/ credit collector by the name of Ryno Gouws that I will pay the balance of +-R6820 with my month instalment by end of September and today he calls me saying he does not want any arrangement if I cannot pay the money today his taking the car and, I have been fighting not to lose a car as I have been trying to pay it, I even send him emails, take their calls with me trying to avoid misunderstanding or conflicts and being honest and transparent, I feel threatened as a customer who is now in bad financial situation and not in position to borrow any money as I am already in debt and I have been transparent with my creditors, Thou I wish to be protected with my rights as a consumer and need the car. I don't remember a single day time I was offered a court order to surrender the car , I am only behind with a1 months & half instalment honestly I read and also understand all the processes of consumer protection but the way I'm being treated its so not acceptable I'm no ******** but a honest law abiding citizen.

Regards

Yolanda