Unhappy and extremely annoyed-Ranjani Moodly Debt Review Department

I have logged a query on the Portal for a callback request on Monday 02/02/2026 before 9am and was told i should expect a consultant to contact me in 24hours(1day).

Then i was sent an email on Tuesday 03/02/2026 6.37am, advising me that the Matter was escalated to Ranjani Moodly in our Debt Review Department of which to this VERY HOUR HAD NOT CALLED ME ABOUT MY MATTER AS IT HAD BECOME EXTREMELY URGENT.

Today is 05/02/2026 12.38pm and i have not received an acknowledgement or call but they are quick to take legal action or some stupid stuff but STAFF INCOMPETENCY IS -100. i EVEN TRIED CALLING THE NUMBER PROVIDED (If you have any enquiries, please call *** for assistance) but the number does no exist and i have tried calling the normal contact number as well but they hung the phone up in my ear. I need my matter sorted as a matter of urgency because its so easy for y'all to jump to legal action but never render professional service.