Unhappy

I have veen dealibg with A DC who commited ***** and stole my money. I tried everything to get hold of this person but no luck. No im in very big trouble for something that is not my fault. She didnt pay my creditors. So much so I received a section 129 from MFC. I send numerous emails to care@mfc co za for help with the arrers and to make arrangements but no luck. Then out of the blue I receive a phone call from a guy (not gonna disclose his name here) and he is telling me that MFC will not negotiate anything with me cause I allready have a bad name cause i went under debt review. He doesnt even now me, or my situation that forced me to take that drastic step. How can he say something like this. I didnt ask for this DC to ***** my money nor did I know that she is going to cause so much trouble for me, buy giving me *****ulant documentation. Everywhere thay say they are here to help us but it looks like I am wrong. Very very wrong. Then I get a email all of a sudden from another person saying I must write a letter to say what is going on why am I in arrears but I did that allready directly to MFC at *** za the. She send me banking details but this banking details is looking suspicious. Accoubt name is SAGE and a nedbank acvoubt nunber, how do I know where my payments is going to, I DOBT TRUST THIS. I want MFC to call me directly anf send me emails directly from MFC branch so that I can know what bankiNg details to use. Cause I am paying my car myself everymonth and I have proof of that. I just want to make rrangements for the arrears that is not my fault. Nor do I get any statements so where is that been send to. But I dont know how long must I still wait for MFC cause all the emails says 3 to 5 working days to get back to me and still no succees. It been 2 weeks allready. And the section 129 that i receievd said 10 days time to make arrangements, but how must you make any if no one gets back to you. I am working on a farm where cellphone signal is a very very big problem so why cant emails directly from me to MFC be answered. I dont want a middle man or someone telling me how bad I am to call me. I want MFC TO CALL ME BEFORE I MAKE ANY PAYEMNTS TO ANY BANK ACCOUNT AGAIN UNLESS IT COMES FROM MFC DIRECTLY.