mP
melanie P

1 reviews | Active since Aug 2013

29 Sept 2021, 13:51

********* *******

The service that I am receiving from this company is atrocious. I keep calling their call centre for assistance, agent put the phone down or won't assist telling me a lady named mashudu is handling my account. The lady in question won't take my calls or assist, I am being threatened by this woman and her friends at car repossession companies to come take my car. It seems as if she is working for repossession agents instead of nedbank. I was also never informed that I have a credit life policy to claim from for temporary disability. I've been threatened and harassed but no one wants to pay for this claim. I jave been successful with this exact claim from FNB but Nedbank is very happy to take people money for policies which they don't want to honor. Bunch of thieving ****bags. I am in the process of selling my vehicle and house just to get away from banking with these *****s.

0
Replies (2)
Motor Finance Corporation
Motor Finance Corporation's reply30 Sept 2021, 08:39
Official
Dear Melanie

We acknowledge receipt of your complaint.

Please be advised that you will be contacted to have your complaint addressed.

Kind Regards
Client Value Management
mP
melanie P's update05 Oct 2021, 08:49
Reviewer Update
Thank you for acknowledging receipt of this message however your agents from MFC keep calling me giving me excuses why this policy wont be paid out. The agent handling the claim is trying to be helpful but I doubt this policy will be paid out as the excuses from them keep piling up. I submitted enough documents to prove that I was off sick on unpaid leave due to a spinal op. Why offer credit life cover when you don't want to pay? As I said before and I'll say it again, I submitted the same documents to FNB and they paid out claim in 2 days, maybe we should all take our business to them instead, they seem to be more ethical.