********* Service

<p>The refund due to me by MFC,which was supposed to be processed on the 26 th May 2017, as i was informed by a individual Godfrey and told my refund would reflect on the 02/05 in my back account, has to date still not been processed and finalised,on the 02/05 i did a follow up call I was told by Philani money should reflect in my account during the course of this week and again another follow up call today on the 04/05 ,and now I am told money should reflect in my account within 5 to 10 working days ,I then asked the consultant why this process is so delayed ,she rep**** she does not know ,when i asked her to escalate the matter she rep**** it was escalated on the 26 th april and the 02 may of which i do not believe .The service levels I am recieving are very poor and i feel like the consultant on the other end is just as confused as i am.</p> <p>Please I do not understand why a refund would take so long to process,assist MFC!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>