Unauthorized double debit and poor customer service

I am extremely dissatisfied with the recent error made by MfC Nedbank. On the 20hh of December my account was debited twice, resulting in an incorrect charge of over R6,000. Despite reporting this issue, I was informed that the refund process would take 14 days, which is unacceptable given my current financial obligations.

This is not the first instance of such an error, as a similar issue occurred in September. I find it frustrating that these mistakes continue to affect my finances. Furthermore, the customer service I received was unhelpful and rude.

I urge MfC Nedbank to resolve this matter promptly and improve their internal processes to prevent future occurrences. I am considering alternative financial institutions due to these repeated issues and the lack of satisfactory support.