Unable to obtain a settlement

Good Day<br> <br> I have been trying to obtain a settlement on my account now for more than a week. The MFC call centre cannot assist as the account is under Debt Review. The person responsible for my account in the Debt Review Department's phone is constantly engaged. After numerous calls to the Call Centre I was given the number for the team leader in the Debt Review Department. Same issue - phone number is constantly engaged.<br> <br> Why is it such a mission to obtain something as simple as a settlement amount? <br> <br> I would like to settle this account before month end.