Unable to contact person handling our claim

It has been now 3 hours heading for four that we are trying to get hold of someone that is handling our shortfall policy with MFC - when you phone anyone of the extensions and I have 3 numbers - ********** / 9102/ 9275 no one answers at all, there is no message advising to contact an alternative number, no message to say call back or send an email one has to phone the call center whom by the way has transferred me (without advising me of a transfer) and have been on hold for 9 mins now to the next available agent .... seriously

Can someone please contact us back regarding a policy that we would like to be handled as we cant get through to you to arrange this! Not the kind of service one expects from MFC