TYRE & RIM POLICY STILL NOT CANCELLED AFTER 2 YEAR

14/08/2013 - I sent a cancellation instruction(wef inception) on the Tyre & Rim policy on my 2013 Hyundai Elantra & on the 16/08/2013 Violet L confirmed by email that request has been sent to the relevant department, the turnaround time for cancellation on the Tyre and Rim policy will be 21 working days and funds I have paid toward this policy will be refunded to my MFC account and my instalment will be reduced to what it was before the policy was added. But because I added another valued added product I didn't notice that the instalment was revised because it does not show on my statement. Now today after calling about my other value added product I was made aware that the policy is still active. I want a refund from the time that I requested because this is all MFC's fault & they should be held responsible for their negligence. I have the email to prove my complaint & I want this refund to be sorted out IMMEDIATELY.