****ty service over more than 6 months and hoping that i be compensated for all the BS that i have had to deal with

Today i am at the absolute End of my patience with yet another poor South African bank that can make and break as they which and all that I continually have been asking is for it to be fixed but for some reason the supposedly simple things cant be done correctly.

My 1ste interaction with MFC about Six months ago was when MFC broke their own contract by deducting my installment on a date that has not been agreed to on contract and ever since its been going ok.

My second engagement was when COVID Relief was implemented ********ly on my account after I clearly stated that I would get back to them. I was told by one of the call centre agents that i have rep**** to an SMS but i clearly stated in my original call that i first need to discuss it with my better half. I then came to find out that i have opted in. This is ******** .

I then dealt with a guy from their complaints department Christopher Coetzee trying to sort it out. I was told that it was 3 month payment holiday. Guess what i had to accept it and they think apologizing is good enough and compensation enough. Two months into this payment holiday they start deducting again and *****ing up a persons life and budgets. Apologizing again had to be good enough again. The matter was escalated to his boss Christopher Rodrigues his boss who first has a ****ty attitude but then assisted by giving me an addendum after saying that i had received one previously and I challenged him to prove it. Guess what he couldn’t supply me with it. I have also ask to meet with his boss but that was never arranged.

So this month (3rd month in a row) i am again needing to fight with this institution as again the agreed date of deduction on contract has been broken so in my book the agreement clearly means nothing to MFC and they know that there won’t be consequences, where an amount deducted from my account that is not my installment and i have received no communication of such amount, so another irregular deduction where nobody will be held accountable and probably by installment will still come.

I would appreciate to be contacted by senior management as I would like to insist that this matter gets resolved urgently and people to be held accountable as it has been absolutely terrible to try and navigate MFC’s regular complaints channels and clearly they cant resolve their clients issues.

This is also just more prove that the South African banking sector is untouchable as they thrive in lawlessness without really valuing their clients as they know that they are untouchable and I think that banks should be held accountable for their wrong doing and compensating their clients better.

Thanks.