Two months and still no feedback on query logged, worst customer service ever

I nolonger know what to do to get assistance by MFC.

As from tomorrow, it will officially be two months waiting for your assistance in regards to my query. I logged a query for assistance with my account, I've called, emailed and even contacted your twitter team but still no assistance. When I call, I get told that the emails I send only appear after two days and that's how their system works, someone will call me when they see the email but that hasn't been the case. If I do recieve a respond via email, all the consultants are clueless with the procedures, only one person ( Hulisani) knows the process but hasn't attended to my query even now. I am exhausted from having to chase your consultants around. I need this issue resolved by today, as it has been a pending issue that has no way forward or gives a person peace of mind. I dont see myself doing business with you guys anymore, I dont want to see myself having such pressure and stress trying to solve a simple issue and running around trying to mend things.

Can someone assist with my query today and get back to me. I dont want to recieve a million calls, they can just check their emails and notes that consultant add when they recieve a call to see what I need assistance with and just call me to give me feedback, as I dont have much time on my hands as I am dealing with a newborn baby as well. I dont want to name all other consultants that failed at helping as I have their names all from the emails they send to me but dont bother responding back to when I send the required documentation.