Total lack of assistance why do we even bother

I bought a new car late January from Renault, everything was sent through to you guys. I got a sms to say that the debi check would be forwarded to me (to date nothing yet). I got a statement already so my details are correct on the system. I called today as i am worried about this account. First i get transferred up and down with no explanation on why then i get told by the lady that finally assists me that she will request the debi check to be sent but i must do an eft.

FIRSTLY: why must i do MFC job if your staff cannot get it right. SECONDLY: Your staff are very rude and unhelpful. THIRDLY: I am a long time customer your first lady asked me which car so clearly the old car has not been taken off my name and you have been paid for the transaction from Renault.

Resolution:

I want the old car taken off my name immediately I want the debi check however i feel for the rudeness and total lack of helpfulness from MFC a months good will gesture can be approved and the first debit order to be moved to end of March or i go to the papers. carte blanche where ever i can and make sure everyone knows just how customers are dealt with even when it is not their fault the account is incorrect.