This woman is Rude and No HELP

I am trying to finance a car and dealing with Ryan he put the deal to Kay van Nieker,she called the seller spoke rudely and abruptly i have to continuoly call her and half the time never at work,today she screamed and shouted at me telling me i dont understand her and she must explain to me million times...end of the day i am buying a car and its my money i will be paying and if you cant talk properly you dont deserve me money and as for kay she should not be working in this bank as she dont fit into that useless woman!<br> i expect answers to the way forward fast!!