This needs to be sorted

I am really disappointed in Nedbank. I need this sorted out. They just go in and debit whatever amount they want in your account. If that is done why do you even bother telling clients that they can make arrangements. I don't have the energy to type everything. Just look at the complaint number and investigate. I sent an email communication of my arrangement and still feel these people are useless. Please let's get this sorted out. If I am a useless client to you guys just let me know and I'll change banks in a blink of an eye. I am not a private banker maybe that's why people take their time to resolve this issue and no one wants to be responsible. I send an email with 5 questions and I get an answer to one of the questions. Who ever phones me must phone with a solution. I am tired of explaining myself. I can even see with the report on Hello Peter that this Bank doesn't care at all.