This is absolutely ridiculous

This is absolutely ridiculous — no wonder you're losing clients.

First, you harass me nonstop about my insurance, even after I sent multiple emails confirming I do have insurance. Then, without my consent or signature, you go ahead and load your own insurance on my vehicle.

And now, you’re threatening to block my account again, just because I haven’t physically come to a branch — when all you’re asking for is an ID and proof of address, which I can easily send online.

This is unacceptable, a complete waste of my time, and it shows just how little you care about your customers.