They are by far them most uncaring company when it comes to customer care

They are by far them most uncaring company when it comes to customer care. I had an accident last year 09 August 2024,and my car was written off. To which my insurance settled in October and there was a credit shortfall on that settlement, I have been making calls sending emails trying to get it resolved and make an arrangement in settling the shortfall until now that has not been resolved instead every month I'm being debited full car installments.