HG
Henry G

1 reviews | Active since Mar 2018

23 Nov 2021, 09:48

The Price of Being a Loyal Client

The price of being a loyal customer are, humiliation, threats, false accusations, unprofessional conduct, *********** administration against you. This is what I have experienced with this company. It really makes me feel, that I'm paying a price for honoring my financial obligation towards my creditors. This is not the first time that I've been treated this way. This has been the provibial tip of the ice berg. I've never imagined that a company, within the financial sector will go so low and making false accusations against a loyal client. One would imagine that loyal clients will be protected and nursed, but no, you are a would be credit dodger, or runner, away from your financial responsibilities. How can an administer sent out a threatening letter, without checking, or at least making sure of her facts, is mind blowing. How can Lucy Pelzer put her signiture on a threatening letter, without making sure of her facts, says a lot of the kind of employers this financial institute employ. I would not be surprised if I see her name in the directors list of managers list, for humiliating loyal clients, in the near future. What will this financial institute do about this mess? Will this company again send me a letter of disgust, by informing me that my account is in fact in advance, and not a case of instituting legal prosedures to force their contractual rights. It was so sick that this company didn't even have the decency to apologize for the **** letter that Lucy Pelzer sent me. It shows the world what this company thinks of their clients, nothing. Must I now sit back a keep quiet for the way they treated me? That's why South African financial institutions are being rated so low, world wide. Clients of this financial institute, please be aware, when this company sends your correspondence. One should have imagined that loyal clients would be rewarded and not humiliated.

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Replies (3)
Motor Finance Corporation
Motor Finance Corporation's reply24 Nov 2021, 08:19
Official
Good day  Henry Gouws 

We acknowledge receipt of your complaint.

One of our consultants will investigate the matter and be in contact with you.

We do apologies for the inconvenience caused.

Trust that the above is in order.

Kind regards 
MFC
HG
Henry G's update25 Nov 2021, 10:22
Reviewer Update
Once again a lot of look good lots of words. I was promised that the turn about time to resolve my complaint was 48 hours. That was 96 hours ago. A Me Constance Makhubela was assigned to handle my complaint, but maybe she took early retirement, within the 48 hour window. This is how bad this company is. No words to explain the treatment clients receive from them. Me. Bagley posted this lots of words on this page, but with no real action attached to it. I asked her the same question about the 48 hour turnaround time, but to no avail. Actions speaks louder than words, me Bagley. I'm sick and tired of this kind of treatment South African consumers receive from large companies. They keep on forgetting that it's the consumer's payments, that put food on their tables. What will happen if all the clients decide to go on a payment strike, for just 2 months? Will the courts be able to handle millions of repossessions that will follow.
Motor Finance Corporation
Motor Finance Corporation's reply25 Nov 2021, 11:28
Official
Good day  Henry Gouws 

We acknowledge receipt of your complaint.

I have escalated the item to the relevant agent to address accordingly.

We do apologies for the inconvenience caused.

Trust that the above is in order.

Kind regards