Thato Mokoena you are the most unpleasant Call centre agent at MFC

I made a call to the customer care/collections department to make changes to an arrangement i had made for an early debit. I spoke to a guy by the name of Thato Mokoena who just couldn't wait to cut the call as i was still speaking. I told Thato that i'm calling to make an arrangement for a debit order to go off on the 14th of December. He then asked me to hold without explaining why i'm holding how long i'll be holding. As soon as he got back he said he will make the arrangement but its in the way he spoke he sounded very unsure of what he was saying, so i had to ask why cant you make the arrangement now? I mean, i'm asking cause he sounds unsure and he doesn't sound confident at all. if i call into a call centre and make an arrangement i'm expecting a "Mam, your request has been put through" not a "i will do it" after you had put me on hold an gave me the impression its done. His response to my question was I SAID I WILL DO IT!!! Whoa is that how MFC teaches agents to speak to clients?? i asked him again why cant you do it now? Then there was silence .. i said Hello and there was no reply and the guy cut the call on me. lets say it was a system error that led the call to drop, so why you never called back? There are thousands of people out there who would **** to have your job and here you are taking it for granted.