Terrible Service MFC

My wife passed away about a month ago and I have been trying to get hold of MFC to get way forward with regards to her car with no luck at all. I have called and been to Nedbank Branches but there is no one to assist. I sent numerous emails to care@mfc and estates@mfc and sent more than once all the documents that they requested and they respond 4 to 5 days at a time with acknowledgement of receipt of email and not providing any direction. This got me worried given the way MFC handles issues relating to late spouses. We understand that we are in lock-down but that does not guarantee you not servicing your clients.