Terrible service, from the same employee over and over again: Lerato Kolisang

<p>I initially dealt with Lerato Kolisang in the beginning of the year where she handed us over for not paying when we were chasing her for two weeks for a statement to make payment and she ignored us. NOW we're contacting her AGAIN for a statement for two weeks, and she still hasnt gotten back to us. WHY does MFC keep such incompetant employees? Surely if you want service delivery then you should hire people who can deliver? Im assuming that her bad service the first time wasnt taken further if she's still ill treating clients. SO no only does MFC have incompetant employees but they also don't have a service standard that they employees are held against and also reprimanded for wrong doing. </p>