Terrible service!!!!!!!

My husband app**** for vehicle finance online in the beginning of November and was approved deal number was :*** and then we received an email stating it was declined. We called the call centre and they advised the deal was approved and assured us it was a system error. We then went to Motus Haval Kempton Park and selected a vehicle and the dealership submitted the documents. The deal came back as declined for validations. When we called in they advised that they googled the company I work for and could not find it hence the person working on the application declined it. I called in to speak to this consultant and she was extremely rude and said she will not give me her managers details and refused to give men a decline reason. I then proceeded to settle the pay day loans I had and tried to send them the paid up letters but they refused to reconsider. I app**** again on 22nd of November with approval: *** and the consultant Moloko Mo***abye declined the application even though my ITC was updated that the accounts were updated as paid and closed. The consultant is refusing to give me a formal decline letter confirming what the decline is. He sent my husband a whatsapp advising that his profile is high risk even though the profile is not high risk on ITC. We have decided to refer the matter to the NCR as MFC does not want to provide why they are declining the application.