Terrible service

For the last three years we have dealt with MFC with no issues. A month ago our car was written off and the insurance paid in full to MFC, there was a shortfall that was also paid. We still have not received a statement or how much is still owed. In return MFC debited us twice for a vehicle that no longer exists. We have called and requested for feedback countless times. Our account manager Lerato does not get back to us and does not have feedback. The debit order was physically stopped at our bank due to MFC wanting to debit us for a car that was paid in full. Somehow they managed to debit us once again. The service is unbelievably bad and there is no communication or even an attempt at feedback. I would advise anyone to use any other method of financing a vehicle. And am considering moving our account to another bank due to the struggle.