Terrible Service

<p>I am amased at how incompitent people can be and how they can not do their job, and then blame you for it! 3 Months ago I asked a one Sean Kelly at MFC to change my banking details as the bank account I was using, had been closed. After asking his advice he just ignored me. This weekend I was phoned by collectors and said that my account is in arrears and the full amount must be paid, or they will come to collect my car. This was the first I heard of it. I was unaware that the debit order did not go aff, as we me and my fiance do not use te bank account. We only pay money into the bank account for all my debit orders. When we checked the bank account after the first call, we saw that MFC didn't even try to take the money. The money was still in the account. The bank never made an attempt to contact me via email or cell.</p> <p>After everything they told me it was my responsibiliyy to see if the debit order went of. What nonsense is this? Why should I be responsible for their work??</p> <p>This morning, while me and my fiance are still on holiday, we received a phone call saying if we don't pay a huge ammount by the end of the day, they would come and collect my car where I am, even if it is where we are on holiday.</p> <p>We now had to pay the amount in arrears as well as almost R2000 in admin fees because someone didn't do his job.</p> <p>We have all the emails on black and white where I am asking to change the debit order date. We sent it through to them and still they say it is our mistake and not theirs.</p> <p>To make matters worse, we find out that the debit order has been completely removed, due to the debit order returns from the worng bank account.</p> <p>After speaking to David Rathebe at MFC, the he "knows Sean Kelly".</p> <p>We rectified the account, and spent the rest of our day, wasting the day on holiday, to get feedback and find out if evrything is in order. I was put through to multiple people, and no one could help me. Eventually I got through to someone who could. Thank you Reana for helping me.</p> <p>After all the stress and chaos they have caused on my holiday, I would recommend you do not use MFC. They do not care about their clients, and they do not own up to their own mistakes.</p>