Terrible customer treatment

The last call I received from MFC for collection was unacceptable. I formally work in China and am unable to get back to work because of the lockdown's results on my documentation. While I've been applying for a freeze on the account or some sort of assistance, I've received a very malicious and unfriendly call from one of the consultants. I believe that MFC should be helping their clients in these difficult times, not making things more difficult. I have never missed a payment on my vehicle, the fact that I'm unable to pay now is only as a result of a global pandemic.