Terrible customer service

Hi, I am very disappointed with the manner in which Nedbank Motor Finance deals and speaks to their customers.

I am a loyal customer who pays on time every month, for some reason my payment didn't go off as per arrangement, I know the fault was on my end and I take full accountability for that, however, the call that I received from a guy named Ricardo at 2:44 on 30 March 2021 was uncalled for,;he was absolutely rude to me for absolute no reason, I then called Nedbank directly and the service received was so poor from the from desk personnel to the call agent by a lady named Thembi or Pendi who was assisting me, spoke unclear and had a very rude demeanor on the phone with a rush hasty attitude.

I have never had a problem with paying my account and I never complain even if the payment is deducted early, but to receive a call stating I am in arrears from a voice that spoke to me in a rude tone and to have such a difficult time in communicating and receiving efficient communication is very disappointing.

I am very sad to be sending through this complaint.

To top it off I asked for the banking details and I am still waiting for the details so that I can make a direct EFT to rectify the problem.

What a terrible experience.