sV
salome V
1 reviews | Active since Jun 2010
24 May 2019, 09:00
terrible customer service
From 17-04-2019 I have been asking MFC to just sign a compliance letter for an insurance claim. Every email is answered "response between 24-48 hours". Now my emails are being ignored, phone calls not returned etc. Because of the extremely poor service from *********** people, the insurance company might not be settling the claim. Shame on you MFC, and Johanna. Do you realize the vehicle is actually still yours? If you don't do what I need, its is YOUR property that is damaged?
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Motor Finance Corporation's replyOfficial
24 May 2019, 09:56Good Day Mrs Janse Van Vuuren
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist.
You will be provided with feedback.
Kind Regards
Esmeralda Bagley
Client Value Management.
***
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist.
You will be provided with feedback.
Kind Regards
Esmeralda Bagley
Client Value Management.
***
Motor Finance Corporation's reply24 May 2019, 09:56
Official
Good Day Mrs Janse Van Vuuren
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist.
You will be provided with feedback.
Kind Regards
Esmeralda Bagley
Client Value Management.
***
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist.
You will be provided with feedback.
Kind Regards
Esmeralda Bagley
Client Value Management.
***