Terrible Customer Care Service

If I could give them zero stars I would. I settled my car in December 2017. I then requested the settlement documents as well as registration documents in December 2017. They responded in January stating that I am the title holder so they can't send me any documents. I contact the traffic department who confirm that they are the title holder and need to give me the documents. So they continue to give me stupid excuses as I am under the impression that they have lost the documents. It's now April and I have not received the documents. They actually have the most pathetic customer care department.