DW
David W
1 reviews | Active since Dec 2021
03 Dec 2021, 12:51
Terrible "customer care", nothing happens.
Created an online account to manage my finance, but it just displays "We don’t have an active finance account for the ID number. Contact the MFC service centre." I've phoned that "service centre" 5 times over the last 2 weeks. They tell me they've "made the request, it'll take 48 hours." 48 hours comes and goes. Nothing, even when they tell me they personally are going to follow up? Nothing. They don't deserve my business, I'll never go back to them, and I'll never use Nedbank for anything again. I'm also trying to move my finance now.
Helpful (0)
Replies (4)0
Replies (4)
Motor Finance Corporation's replyOfficial
03 Dec 2021, 13:33Good day Mr Waugh
We acknowledge receipt of your complaint; the same has been escalated to one our specailist members to contact you urgently.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***
We acknowledge receipt of your complaint; the same has been escalated to one our specailist members to contact you urgently.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***
Motor Finance Corporation's reply03 Dec 2021, 13:33
Official
Good day Mr Waugh
We acknowledge receipt of your complaint; the same has been escalated to one our specailist members to contact you urgently.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***
We acknowledge receipt of your complaint; the same has been escalated to one our specailist members to contact you urgently.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***
DW
David W's updateReviewer Update
06 Dec 2021, 12:17Well, we're approaching a full day since posting my complaint here, and I'm still waiting for one of your specialist members to "urgently" contact me. But, I must say, your copied and pasted response really makes me feel like a valued customer. And if I may, I'd like to correct your reply, when responding to clients with similar issues please use the word "possibly", or "most unlikely" instead of the word "urgently", it's more honest.
DW
David W's update06 Dec 2021, 12:17
Reviewer Update
Well, we're approaching a full day since posting my complaint here, and I'm still waiting for one of your specialist members to "urgently" contact me. But, I must say, your copied and pasted response really makes me feel like a valued customer. And if I may, I'd like to correct your reply, when responding to clients with similar issues please use the word "possibly", or "most unlikely" instead of the word "urgently", it's more honest.
DW
David W's updateReviewer Update
07 Dec 2021, 20:21And another day has passed with no "urgent" contact from MFC's specialist member.
I did however get a reply today for a mail I sent last week. The same cloned response I've had all 6 times I've called:
"... your request has been forwarded to the complaints
department.
The turnaround time is 24 to 48 working hours."
Well 24 to 48 hours has lapsed many times since they told me this on the first call I made three weeks ago! Also calls number 2 through 6, and this one singular lonely response to all my various emails and web forms I've filled out.
At this point it has become clear that there isn't actually a person at MFC reading the complaints, or even the "forwards to relative departments". The responses are all automated, the call centre agents can only read their scripts, and no promises to follow up, call back or "contact urgently" are ever kept.
So this message is no longer addressed to MFC. It is a word of caution to anyone shopping around for vehicle finance.
I did however get a reply today for a mail I sent last week. The same cloned response I've had all 6 times I've called:
"... your request has been forwarded to the complaints
department.
The turnaround time is 24 to 48 working hours."
Well 24 to 48 hours has lapsed many times since they told me this on the first call I made three weeks ago! Also calls number 2 through 6, and this one singular lonely response to all my various emails and web forms I've filled out.
At this point it has become clear that there isn't actually a person at MFC reading the complaints, or even the "forwards to relative departments". The responses are all automated, the call centre agents can only read their scripts, and no promises to follow up, call back or "contact urgently" are ever kept.
So this message is no longer addressed to MFC. It is a word of caution to anyone shopping around for vehicle finance.
DW
David W's update07 Dec 2021, 20:21
Reviewer Update
And another day has passed with no "urgent" contact from MFC's specialist member.
I did however get a reply today for a mail I sent last week. The same cloned response I've had all 6 times I've called:
"... your request has been forwarded to the complaints
department.
The turnaround time is 24 to 48 working hours."
Well 24 to 48 hours has lapsed many times since they told me this on the first call I made three weeks ago! Also calls number 2 through 6, and this one singular lonely response to all my various emails and web forms I've filled out.
At this point it has become clear that there isn't actually a person at MFC reading the complaints, or even the "forwards to relative departments". The responses are all automated, the call centre agents can only read their scripts, and no promises to follow up, call back or "contact urgently" are ever kept.
So this message is no longer addressed to MFC. It is a word of caution to anyone shopping around for vehicle finance.
I did however get a reply today for a mail I sent last week. The same cloned response I've had all 6 times I've called:
"... your request has been forwarded to the complaints
department.
The turnaround time is 24 to 48 working hours."
Well 24 to 48 hours has lapsed many times since they told me this on the first call I made three weeks ago! Also calls number 2 through 6, and this one singular lonely response to all my various emails and web forms I've filled out.
At this point it has become clear that there isn't actually a person at MFC reading the complaints, or even the "forwards to relative departments". The responses are all automated, the call centre agents can only read their scripts, and no promises to follow up, call back or "contact urgently" are ever kept.
So this message is no longer addressed to MFC. It is a word of caution to anyone shopping around for vehicle finance.
DW
David W's updateReviewer Update
09 Dec 2021, 11:33Still no "urgent" contact made by MFC. It's not like they don't have my number, it's one of the security questions they ask when I call. As confirmed by call number 7 I made yesterday. And if you're wondering, yes, yes they did tell me "... your request has been forwarded to the relevant department. The turnaround time is 24 to 48 working hours. And I will follow up with you."
Should I hold my breath?
Should I hold my breath?
DW
David W's update09 Dec 2021, 11:33
Reviewer Update
Still no "urgent" contact made by MFC. It's not like they don't have my number, it's one of the security questions they ask when I call. As confirmed by call number 7 I made yesterday. And if you're wondering, yes, yes they did tell me "... your request has been forwarded to the relevant department. The turnaround time is 24 to 48 working hours. And I will follow up with you."
Should I hold my breath?
Should I hold my breath?