Terrible attitude

I had initially spoken to an MFC Administrator by the name of Thandi Mavuso and I was requesting to begin my debit date on the 25 October 2017 as opposed to the 25 September 2017 due to unforeseen circumstances that I came across.

She had indicated that this was doable and all I need to do was put a request formally through a letter signed by me which I did. Subsequently the debit order went through and it bounced because I had withdrawn the money and moved it out of the main account. the amount left in the account was a lousy R3100. They went ahead and debited the instalment upon it bouncing it was reversed and ultimately it only debited half of the money.

I called and eventually was directed to speak to Thato Maseko who from the get go was very rude and arrogant on the line. I tried to explain to him the history and he basically *******ed that and told me they want their money no matter what. This oke is just plain disrespectful and clearly does not care much about clients.