NM
Nonkululeko M
1 reviews | Active since Sept 2015
04 Mar 2016, 11:45
Telephone ettiquette
Hello MFC team. I just received a call from one of your consultants in Durban. I politely asked the guy to please phone at 1. His response was: No, no, no. Why must I do that? I explained I am at work and I am not allowed to use my cell phone ESPECIALLY IF THE CALL WILL TAKE SO LONG. He then asked why at 1? I said that will be my lunch time. He continued to ask more questions: are you at work now? where do work? I then dropped the phone. I do understand they are doing their jobs, however I think it's only fair for them to at least consider my request. Numbers were ***/14
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Motor Finance Corporation's replyOfficial
04 Mar 2016, 13:17Hello nmadinane,
We apologise for the manner in which you were addressed.
Your matter will be referred for an investigation and we will revert with feedback.
A service resolution specialist will be contact with you.
Kind Regards
Sharyl Naicker
Client Value Management
***
We apologise for the manner in which you were addressed.
Your matter will be referred for an investigation and we will revert with feedback.
A service resolution specialist will be contact with you.
Kind Regards
Sharyl Naicker
Client Value Management
***
Motor Finance Corporation's reply04 Mar 2016, 13:17
Official
Hello nmadinane,
We apologise for the manner in which you were addressed.
Your matter will be referred for an investigation and we will revert with feedback.
A service resolution specialist will be contact with you.
Kind Regards
Sharyl Naicker
Client Value Management
***
We apologise for the manner in which you were addressed.
Your matter will be referred for an investigation and we will revert with feedback.
A service resolution specialist will be contact with you.
Kind Regards
Sharyl Naicker
Client Value Management
***