*********** telephone consultants

I have been trying to make an online application for vehicle finance. The platform does not pick up the dealership and so I cannot continue with the application. I have been trying to get someone on the telephone that can assist but every consultant has been transferring me to the "correct" department and then the next consultant want to direct me to the "correct" department. Last call lasted 15 minutes of wasted airtime being put on hold and still no assistance has been provided. The complaints consultant person phoned me and said they received the complaint but cannot assist on the complaint as they are customer services and not new business applications.... so what is the point of raising a complaint on MFC website if the people dealing with it can't sort it out??? Seriously.