Take back my car!!

Good day,

This is going to be quite a long message, but I need your help please.

I was contacted by a sales rep at MMG Ford Standerton, the individual knew I was looking for a car/bakkie/SUV. To make a long story short I bought a 2018 Ford Everest from them (second hand) in February this year, the vehicle had 94000km on with a full-service history and still under factory warranty until 101500km’s.

I received the vehicle around 9/10 February 2022, there were some issues with the vehicle, but we wanted it for the weekend and had the arrangement that we will bring it back the next week and we took it back on 15 February 2022 for them to fix the boot that did not open etc. they could not replace the boot cover (which they broke to fix the lock) but indicated to me they will fix it the moment I bring back the vehicle again (which they did and the boot was sorted).

On 22 March I send my first serious complaint to the sales rep, a video of a “knocking” sound the vehicle made when I drive, I sent a mail to him on 30 March with the following issues I asked them to sort out (just a note, the vehicle are still under factory warranty): - The knocking sound from the enjin, - The gearbox issue, if you are on the break and leave the break slightly the car would have like a “jumping” motion it does. - An aircon issue. - The boot cover.

In April the vehicle was took back to them twice for the knocking sound in the enjin, the last time I took it I asked them to please ensure the problem is fixed because we live far from Standerton, 200km return trip. The workshop Forman assure me that it will be sorted out. When I received my vehicle back the knocking noise was still there (I heard it the next day better because when the vehicle is cold the sound is worse).

I do not have any trust anymore in the vehicle and the workshop whom promises me they will fix the problem but they don’t so I called my financial institution and laid a complaint with them on 28 April 2022 indicating my issue and that I want to give back the vehicle. MFC indicated to me that they will forward the complaint to MMG Standerton whom will have 7 days to respond, on 20 May I called MFC to give me feedback they then gave me the name of the person whom deal with my case, I called the person 8 times on 20 May ’22, 6 times on 23 May ’22 and 2 times on 24 May ’22 and can not get a hold of him/her. I then called the call center again on 24 May ’22 to log my complaint due to the fact that I do not get any feedback from MFC. I indicated to them that if they do not get a hold of me on my cell they can e-mail me. I have not received any feedback yet from MFC (it is almost a month after I lodged my complain).

All I want is my money back (for all my expenses; license fee, installments paid, etc) the deal must be cancelled, I do not want the vehicle anymore due to the issues I listed above that has not been sorted out yet, I have lost my trust in the vehicle.

Thank you

Cielie Beukes