Such a bad service from call centre of NFC just cause of R17

Can you please assist with this asap, this morning (05 July 2018) I received a call from (called me from number + ********** 0479 time 08:21). From MFC Call centre agent that spoke to me so disrespectfully cause my account was manually paid R17 short via EFT, I tried to call and follow it up and was moved from this department to the other cause I requested a recording of the call as its explained on all calls. I called again and assisted by a lady called (call TO time 08:30 from my landline ********** 277)Neo Thedingwane who after confirming my security checked my acc and said acc is followed by Gugulethu Mogopa.

She transferred me to a department that she said was complaints a gentleman helped me by Name Thato refused to tell me his surname 08:40am kept me on hold for more than 10 mins

Can I please be assisted with the recording of the call as a suggested right on all calls we get from you.

Name William Radebe id ********** 968

See attached proof of payments I paid extra as R17 is too little to eft so paid R100