Stressful service

I'm still unhappy and haven't received the service I require yes I know I'm not upto date with my account but where is the process of handling my complaint, customer service, peoples skills, phone ethic, empathy towards me.. So not so long ago I layed a complaint about mfc and I did receive an exmial stating Chris is handling my complaint till date I haven heard from Chris he closed the complain as I received a text msg stating so that my complaint was closed and then I received another email weeks after from a lady stating please call mfc yet after me stating on my email to them I work hectic shifts and even told Chris if he could kindly email me my outcome as he did call me and have a word with me and I explained him you calling me at the wrong time and if I do nt answer please can you email me your investigation as he said he was Investigating my case and not to worry he is handling my query this is becoming more frustrating and stressful to be explaining myself over and over the samething and getting nowhere now I have another agent apparently from court? He states rudely to me on email I did try calling you and therefore this is the process.. Where is my complaint I made cos I am basically explaining over and over I just started my job again and payment will be made month end seems like I am going back and forth here with so many people and again I asked for a call front Hai guy as I was available yesterday after 8am and he did not call me back but he could email me rudely and when I asked him about my complaint on email he did not know what I was referring too and asked me what I am talking about so I'm not sure how professional people I am dealing with here as I work in a call centre I am aware of every complaint process and procedure and this is clearly neglected by mfc and I want answers, they are making my life stressful and alot of pressure with their emails that is misleading as no one is taking their job seriously.