Still waiting... PART TWO

So, the last time I complained (sigh) I told the story about how my statement is reflecting the incorrect balance on my monthly statement which I had to beg and plead for as I STILL don't receive monthly statements to my email address WHICH I'VE BEEN ASKING FOR SINCE JANUARY! After getting no service at all or arrogant service from Farzaana (mentioned in previous post) Sabeer phones and tells me that I am in fact right (contrary to what Farzaana thought!) and that there is an error on my statement (Which I had to beg for)