Still waiting for a call back

This is actually our fourth attempt trying to communicate with MFC. Mybe through this platform will finally get some response. My husband phoned MFC beginning of May 2019 to make payment arrangements for end May 2019 following his suspension at work, he was told that he will receive a call from one of the consultants withing 48 hours, and it never happened. He phone again just before the end May 2019 to try and arrange the payment before the debit order date and he was again promised a phone call "within 48 hrs" and once again it never happened. I went to their website on Thursday the 30th 2019 and followed a link (payment problems link), filled in his personal details, car details and short message. I immediately received a Ref. number and the message that I will receive a response within one working day. I am still waiting. Today is the 1st of May and we have been trying to make payment arrangements for the month of May 2019.