Still waiting

After I have send e mail to avoid loading again a Hello Peter Complaint to Sheryl Naicker with no response looks like Hello Peter is the only way ?

And so we start again after you promise to refund my account up to now which is not being done. This is now 2 weeks after you have send me apology letter, and promise that the R90.00 x 2 would be refunded. 

Official business reply

Good morning Mr Anderson

Kindly accept our apology for the inconvenience caused to you. Please note that a follow up has been sent for the refund to be done to you urgently.

Kind regards

Louis Masilo 

Official business reply

Good morning Steven Anderson

Kindly accept my apology for the lack of response and for the inconvenience caused to you by us delaying to refund you.

Kindly note that the matter has been referred to our credit control department to advise where the delay is, I will advise as soon as they come back to me.

Kind regards

Louis Masilo