LD
Leigh D

1 reviews | Active since May 2015

07 Sept 2015, 11:40

Still debiting after cancellation

After buying a vehicle from Thompson Motors Port Sheptone I was contact for a service plan which i took in July. However due to dealership error I cancelled this plan on the 18-08-2015 as the dealership has agreed to service my vehicle at their cost.<br> <br> I faxed through the cancellation form to the number provided of *** and received a fax confirmation that this form had in fact gone through.<br> <br> This service plan still is not cancelled. They debited me last month for this plan and my debit order is due at the end of this month. According to the company they have to record of my cancellation. <br> <br> I would like this policy cancelled and debit returned to my account as this was done after cancellation.

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply07 Sept 2015, 14:31
Official
Hello Jade-Leigh,

Good day Jade-Leigh

I apologise for the dissatisfaction caused.
I confirm your concerns are noted and a specialist will be in contact with you shortly to provide feedback.

Kind regards
Farzaana Bhikhoo

Client Value Management
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