1 reviews | Active since Oct 2016
Stay far away from MFC and their products (repayment protection)
<p>Stay far away from MFC and their products to save your family from unnecessary stress. I had to fight for them to settle my late mother account who had a non-credit life (repayment protection) with them. They say/claim “MFC, a division of Nedbank, specialises in vehicle finance, so you know you’re dealing with an expert when it comes to your car”. However, their *********** consultant assigned to my case kept referring me back to Regent instead of advising me… “Kindly contact Regent on ********** 500 & explain to them” she said… MFC consultant: “MFC was acting as a middle man in order to assist with the speeding up of the process”</p> <p> </p> <p>I fought for more than 3 months until I reported the case to the complaints manager… booooom the case was resolved within 5 hours with no extra information provided to MFC. Just unnecessary stress caused by their *********** consultant.</p>
Good Day RRamaru
Please accept our apology for the extra stress that you and your family was subjected to by our consultants.
We are glad that you were finally assisted,and you received the closure on the matter. Please note that it is not our intention and our process to add stress to an already stressful situation.
Please provide me with your mothers ID number so we can address the matter with the relevant department and provide the necessary coaching and discipline. I have sent you an email privately to respond to.
Kind regards
Louis Masilo
Good Day RRamaru
Please accept our apology for the extra stress that you and your family was subjected to by our consultants.
We are glad that you were finally assisted,and you received the closure on the matter. Please note that it is not our intention and our process to add stress to an already stressful situation.
Please provide me with your mothers ID number so we can address the matter with the relevant department and provide the necessary coaching and discipline. I have sent you an email privately to respond to.
Kind regards
Louis Masilo
