Statement request from capitalists

good day

I would like to submit another complaint regarding MFC regarding my account.

last year around August I kindly requested MFC to sent me statements via my email address. The only statement I received was when I laid the complaint after that I never received my statement. I tried on numerous occasions for this request and it has never materialized. The next thing I am bombarded by an e-mail from Lucy Pelser (Debt Review Consultant: DRRS Department) saying my account is in arrears and I need to make an immediate payment. I am a public servant and I get paid on a specific salary date which MFC needs to note. I am also fully aware that most credit providers are trying to recoup the lost monies during the lockdown but this is not the way to approach people as some of us don't owe of a fraction in their accounts as I was paying my car installment from the start of the lockdown until now and I will continue doing so.

The major reason I requested my updated statement every two months to be sent to me via my e-mail address was to avoid such mishaps. I responded to Lucy's via email and followed up with a phone call on her direct line and none of the two have been answered. I even went as far as leaving a message with another gentleman and I am willing to corporate in order for my account to be up to date.

I want to inform MFC that this is not a way to treat customers because I have on numerous occasions requested to be sent an updated statement of which never happened and yet they are very quick to send me threatening emails as if I have not paid for my car for two or months of which its not the case. I have honored my car installments with them however I was fully aware of my account being in arrears due some financial challenges I have experienced during this lockdown.

I am pleading in vain with MFC to consider us as valuable clients as well and fully aware that they are running business in this regard. I will stop here for now, thank you.

regards, Ntando Finca Cell: *** email: ***/***