So very nonchalant when it comes to my concerns !!!

I am utterly dissapointed and disgusted by the service or rather lack of service from your client service department . I sent an email on the 3rd February requesting for car instalment not to be debited from my account as I am currently on maternity leave and cannot afford to make payment this month . I was then contacted by Thandi Mavuso who then requested documents to be send in order for this to be considered and I obliged as this would bring some finacial relief .I was later contacted by Thandi to confirm that all is in order and my account will not be debited ,my payments will rather be spread across my remaining balance.

On the 27th February just 2 days prior to my debit order date I am then contacted by the same Thandi who has the audacity to tell me that she actually forgot to do what is part of her duties at work and stop this payment so it will be going through as normal . I then requested for her to rectify this and she tells me she cannot and passes me on to her Team leader Katlego Chacha who is also very nonchalant about the whole situation . I am so defeated and just left powerless by how this whole situation has been handled .I now have to rob Peter to pay Paul just because of Thandi and Katlego are not affected . I'M SO DISSAPOINTED BY UR SERVICE MFC.